FAQs

  • Online and open weekly, we bring the farmer’s market to you!

    We aren’t a CSA and there is no membership fee.

    Order what you want, when you want!

    Saturday at Noon through Monday at Midnight: Shop 100% locally sourced produce and products!

    Tuesday-Thrusday: We pack your custom order!

    Thursday/Friday/Saturday: Orders go out for home delivery and to our 7 convenient pickup locations

  • On the cart screen, select Credit Card, Online SNAP/EBT, or In-Person-SNAP/EBT to proceed with checkout.

    Credit cards and Online SNAP/EBT payments will be processed at the time your order is placed. You are required to complete the payment process during checkout to confirm your order.

    In-Person SNAP/EBT is only available at our Central Pickup Location. If you’d like to pay with SNAP/EBT in person, please bring your card to Central Pickup as payments must be made at that time.

    • For more information on paying with Credit Card See “Paying with Credit Card” below

    • For more information on paying with SNAP Online: SNAP-EBT Customer Tab.

    • For more information on paying with SNAP In-Person See “Paying for SNAP/EBT In Person” below

  • Select Credit Card as your Payment Preference at Checkout.

    Why is my credit card being declined?

    a.) Make sure your Main Address (under Account info) matches the billing address of your credit/debit card.

    - If you have a different address for delivery than the billing address, add your billing address to the “Billing Info” tab.  Unselect “My billing info is the same as the account info” enter your billing address and click “Update Billing Information” to save. 

    How do I update my credit card on my account?

    a.) Under “Account Information” select the “Credit Card” tab - delete credit card information and add a new credit card.

  • In-Person SNAP is only available at our Central Pickup Location.

    Your DA BUX discount will be applied and your order total will be provided at pickup.

    If you’d like to pay with SNAP in person, please bring your card to Central Pickup as payments must be made at that time. For all other Pickup Locations and Home Delivery see SNAP-EBT Customer Tab for how to pay with Online SNAP/EBT

  • Your Double Up Incentive is the DA BUX Double Up Food Bucks. The DA BUX is a program of The Food Basket is in partnership with the Hawaiʻi Good Food Alliance. 

    Their mission is to make Hawaiʻi grown fruits and vegetables more affordable for SNAP-EBT cardholders.

    Through this program, SNAP Customers will automatically receive 50%-off all local fruits, veggies, and eligible minimally processed produce products

    Paying with Online SNAP/EBT: To receive your discount: After clicking "Online SNAP/EBT", the SNAP Match Discount promo code field will pop up underneath. Enter code: DABUX - then click the green “Redeem” button. If you do not click “Redeem” then the discount will not be applied to your order.

    For more information visit the SNAP-EBT Customer tab.

    If paying with SNAP/EBT In Person (only available at our Central Location) the DA BUX discount will be applied before running your card at pickup.

  • If you have a credit on your account from our Fire Relief program, a refunded item, or gift certificate be sure to select “Apply Credit to account” before proceeding with payment. 

    To view how much credit is available - go to  “Account Activity”  tab “Credit on Account

  • Since orders will be paid for at the time of confirmation, you won’t be able to edit and add to an existing order. You will be able to place an additional order within the same order window, but we strongly recommend placing fewer orders, if possible.

    We are still able to cancel items/orders until Monday at 5:00pm.

    Since payment is due at the time of confirmation, please contact info@mauihub.org or 808-757-9125 for assistance, so we can ensure your refund is processed appropriately.

    For More information on our Cancellations policy see “Cancellations” below.

  • If an item in your order is not available, we will provide a refund to your credit card or SNAP card within 2 business days of the market closing. 

    For more information on Maui Hub’s refund policy see Refunds Tab.

  • Credit Card Customers: Yes, your home delivery fee is paid for at the time of confirmation so if you confirm a second order the system will automatically apply a second fee. 

    We recommend placing your second order at a pickup location - don’t worry we will combine them for home delivery. 

    If you have placed a second home delivery order and were charged an additional delivery fee, please contact info@mauihub.org or 808-757-9125 for assistance. We will do our best to proactively refund double home delivery fees. 

    A system upgrade will be happening soon that will remove delivery fees for additional orders placed. 

    SNAP/EBT customers: You can place multiple home delivery orders as long as you input FREE4EBT discount code at checkout for each order.

  • First make sure you have selected the correct “Shopping For” Day.

    Home Delivery options will only show for available zip codes! Make sure you enter an accuate zip code on your address  do not use hyphenated zip codes - "96790-2920"

    If you’re delivery address is different than you billing address, add your billing address on Account Information “Billing Info” tab.

  • On Monday at Midnight, all unconfirmed orders are deleted from the system.

    All successful paid and confirmed orders will be followed by an email confirmation. If you do not see a confirmation email after placing your order, check your spam/clutter folder. If you did not receive an email, login and select the yellow cart icon. Scroll to the bottom and choose “Confirm Order.”

    Email info@mauihub.com to sign up for text message reminders

  • Unclaimed orders are returned to our warehouse at 250 Alamaha St. S9 in Kahului

    Customers can retrieve their orders Monday-Friday 8:00 am-4:00 pm.

    Let someone in the Sun Fresh office know you are picking up for Maui Hub and provide the name on the order.

    For Hana customers: Unclaimed orders will be stored at Hāna Ranch if able to connect with customers and schedule alternative pick-up before 5 p.m.

    Refunds are unavailable if you cannot pick up your order. Maui Hub donates all unclaimed orders.

  • Please notify us if there are any problems with your order! Your feedback is greatly appreciated. 

    In the event that a product gets damaged during packing, we will provide a store credit that can be used towards a future order. 

    If the product was paid for via online SNAP a refund will be issued back to your SNAP card within 2 business days.

    Please call/text (808) 757-9125, email info@mauihub.org, or use our Contact Us form to communicate any problems with your order.

  • We are able to cancel items/orders until Monday at 5:00pm.

    Since payment is due at the time of confirmation, please contact info@mauihub.org or 808-757-9125 for assistance, so we can ensure your refund is processed appropriately. 

    Items are packaged to order, and are highly perishable. Therefore, no cancellations can be given for reasons beyond the control of Maui Hub, such as a customer being unable to pick up their order. Thank you for your understanding!

  • Yes, it is a requirement to sell on our site. We source all of our produce and added-value products from the Hawaiian Islands, with the vast majority from Maui!

  • Support Maui Hub: Contribute to our mission of increasing Maui’s food security, sovereignty, and resiliency.

    Give-A-Gift-To-A-Family donation: Donate to support a local individual or family, so they can shop for what they need!

    All donations are tax deductible. We are a registered 501-C3 non-profit in the State of Hawaii and have received our official Letter of Designation from the IRS.

  • Visit our Sell with Us Tab to learn more and fill out an application!

  • We store your name, address, telephone and email information and, if you choose, credit card information as well. We do this as a convenience to you for the purpose of reordering, and in case we need to contact you regarding the status of your order. Your information is confidential and all transactions are encrypted, and we don't share any private data with third parties for any current or future application or venture. This site utilizes cookies to facilitate a customer’s shopping session and ensure a straightforward and intuitive shopping experience. Cookies are used to maintain the customer’s login status when moving from page to page on the storefront and to guarantee that order items are added to a single cart for the distribution day the customer has selected. Personally identifiable information (PII) is not stored or used in the storefront cookies utilized by this site.

    We despise spam and junk mail as much as you do! We have two types of emails we may send out. One will be a weekly email telling you that a new ordering period has begun, and another less frequent newsletter. You will have the option to opt out of these marketing email notifications when you register.

    Terms of Service: Each order you place is a contractual agreement. If you fail to pick up your order, you are still obligated to pay for the items you order.