FAQʻs

When creating an account select either Credit Card or EBT as your payment preference. More information under “How & When Do I Pay?”

Credit cards are charged on Monday after orders are received.

SNAP-EBT cards are charged in-person. SNAP-EBT customers automatically receive half-off fresh fruits, vegetables, and poi. More information under “How Do I Pay with SNAP-EBT”

Please notify us if there are any problems with your order! Your feedback is greatly appreciated. We will remove the item from your order, or provide you with a store credit, as necessary. Please call (808) 757-9125, email info@mauihub.org, or use our Contact Us form to communicate any problems with your order.

Maui Hub typically cannot cancel confirmed orders if the end of the ordering period has passed, Monday at Midnight. You may cancel your order anytime during the ordering period, Saturday at Noon - Monday at Midnight.

Items are packaged to order, and are highly perishable. Therefore, no cancellations can be given for reasons beyond the control of Maui Hub, such as a customer being unable to pick up their order. Thank you for your understanding!

We store your name, address, telephone, email address, and credit card information. We do this as a convenience to you for the purpose of reordering, and in case we need to contact you regarding the status of your order. Your information is confidential and all credit card transactions are encrypted.

You will have the option to opt-out of our marketing emails and text messages when you register. If you sign up for our marketing information, you are able to opt out at any time

Terms of Service: Each order you place is a contractual agreement. If you fail to pick up your order, you are still obligated to pay for the items you order.

Online and open weekly, we bring the farmer’s market to you!

We aren’t a CSA and there is no membership fee.

Order what you want, when you want!

Saturday at Noon through Monday at Midnight: Shop 100% locally sourced produce and products!

Tuesday-Thrusday: We pack your custom order!

Thursday/Friday/Saturday: Orders go out for home delivery and to our 7 convenient pickup locations

Debit/Credit Card information is required to confirm all orders.

Credit Card Customers:

When registering, select “Credit Card”

We process credit cards on Monday after orders are received.

SNAP-EBT Customers:

When registering, select “SNAP-EBT”

We will run your EBT card in person.

This is a Federal law requirement. There is no place to enter it on the website.

Through the DA BUX program, you will automatically receive 50% off fresh fruits, vegetables, and poi.

Invoices will show “DA BUX Eligble Total”, you will receive 50% off that amount

Example: $100 DA BUX Eligble Total = $50 off your order.

For more information on the DA BUX program, please visit https://dabux.org/.

We require a credit card on file in case you order something that is not EBT eligible or you fail to pick up your order. Your credit card will only be charged under those circumstances.

Select “SNAP-EBT” as payment preference in your settings.

There wonʻt be an option to enter your EBT card information online, as federal law doesnʻt allow it.

Please bring your SNAP card to pickup or email info@mauihub.org to arrange payment.

We require a credit card on file if you order something that is not EBT eligible (soap, for example) or fail to pick up your order. We will only charge your credit card under those circumstances.

You will automatically receive 50% off fresh fruits, vegetables, and poi through the DA BUX program. Maui Hub also offers free home delivery to EBT customers! Use code FREE4EBT at checkout. Under Payment Information: Select “Have a gift certificate or promo code?” and enter FREE4EBT.

The order total in your shopping cart will not include the DA BUX discount.

We will apply DA BUX 50% discount before processing your payment. We will provide your correct order total at that time.

If you will not be home to receive the home delivery, please email info@mauihub.org to arrange payment.

Please reach out if you have any questions!

Maui Hub has to abide by state and federal rules regarding SNAP-EBT payment. Mahalo for understanding!

For more information on the DA BUX program, please visit https://dabux.org/.

For more info click here

Unclaimed orders are returned to our warehouse at 250 Alamaha St. S9 in Kahului

Customers can retrieve their orders Monday-Friday 8:00 am-4:00 pm.

Let someone in the Sun Fresh office know you are picking up for Maui Hub and provide the name on the order.

For Hana customers: Unclaimed orders will be stored at Hāna Ranch if able to connect with customers and schedule alternative pick-up before 5 p.m.

Refunds are unavailable if you cannot pick up your order. Maui Hub donates all unclaimed orders.

All successful orders will be followed by an email confirmation. If you do not see a confirmation email after placing your order, check your spam/clutter folder. If you did not receive an email, login and select the yellow cart icon. Scroll to the bottom and choose “Confirm Order.”

On Monday at Midnight, all unconfirmed orders are deleted from the system.

On Monday afternoon, we send email reminders to all unconfirmed orders.

Email info@mauihub.com to sign up for text message reminders

Yes, it is a requirement to sell on our site. We source all of our produce and added-value products from the Hawaiian Islands, with the vast majority from Maui!

Support Maui Hub: Contribute to our mission of increasing Maui’s food security, sovereignty, and resiliency.

Give-A-Gift-To-A-Family donation: Donate to support a local individual or family, so they can shop for what they need!

All donations are tax deductible. We are a registered 501-C3 non-profit in the State of Hawaii and have received our official Letter of Designation from the IRS.

Visit our Sell with Us Tab to learn more and fill out an application!