Maui Hub Producer

FAQs

Product delivery time and place and what to expect

You need to deliver your products on Thursdays 9AM-4PM to:
SunFresh Maui
250 Alamaha St # S10,
Kahului, HI 96732

You need to bring in an invoice of the goods you sold and we will pay you on the spot. The produce should be in good shape and the amount you sold. If there is a problem with the produce we will talk about it. We understand life happens. Our goal is to create a successful market for our farmers and our/your customers.
Vendor invoice is required to get paid!!!!

Produce packaging

Sun Fresh Hawaii does the bagging of units. For example if we sell your beans in 2 lbs packages, we will purchase the number of pounds you sell and package the beans in 2 lb bags. Leafy greens need to be delivered wrapped in plastic. Leafy greens tend to wilt otherwise. Additionally. the bags need to have puka’s so the produce can breathe. We offer a cellulose alternative to plastic you may wish to purchase. Our customers appreciate our efforts to minimize plastic packaging. We are interested in innovation here. If you have ideas, please tell us about it.

Meat

We are not set up to warehouse or transport meat products. If you want to sell your meat products via our market you need to bring them to the pickup locations on the distribution day. We can discuss the logistics of how that might work for you and may not be available at all pickup sites. In order to sell anything other than whole fruits and whole vegetables you must hold a current food establishment permit with the Department of Health.

Value added products

We welcome all of your creative delicious products. Some types of value added products may require special delivery to the pick up site.  Call us to discuss. In order to sell anything other than whole fruits and whole vegetables you must hold a current food establishment permit with the Department of Health.

Eggs

You can sell eggs.  Customers love buying local fresh eggs. In order to sell anything other than whole fruits and whole vegetables you must hold a current food establishment permit with the Department of Health.

Refunds & Credits

When we get complaints from customers about a purchase we give them a full refund. If we get a lot of complaints about the quality of an item that is not what was advertised we will ask the provider credit us for the goods. We will contact the provider and talk about what happened, how to avoid it and a credit for the produce.

Managing my products on the store

We are happy to help you via a phone conversation. Important to note when logging in to your producer portal: the eCommerce platform does not like Microsoft Edge browser. Please use Firefox, Chrome, Safari, or literally any other browser when you login.
The Localfoodmarketplace software offers excellent guides as well. Click here to view the guide.