Maui Hub

FAQs

 

  • How Does Maui Hub work?
  • How & When Do I Pay?
    • Credit cards are processed on the Friday before your pickup day so we only charge what ends up in your cart. A successful order will always follow with an email confirmation, which you should check right after you place your order. If not in your inbox you should check your spam/clutter folder. If not there, log back in and resubmit order confirmation.
  • Do You Accept SNAP/EBT?
    • Yes. We accept the Food Stamp function of the EBT card, but not the cash function. If you have any problems updating your account profile to SNAP-EBT, contact the market manager: info@mauihub.org
  • Does Maui Hub honor the Double Up Food Buck (Da Bux) program?
    • Eligible fruits and vegetables receive a 50% discount. Program caps at $50 off. $100 in qualifying produce = $50 discount. $120 in qualifying produce is still $50 discount. The program reduces the daily maximum to $20 after Dec. 29th, 2020. The discount is not reflected on your order but applied when we scan your card at pickup (not available in Lahaina at this time).
  • Will I see my “Da Bux” discount on fruits and vegetables reflected in the total cost?
    • We manually calculate the discount. You pay the balance with your EBT card at the pickup site. The final total with the discount will not be reflected in your online order until that feature is integrated into our food hub software. Hopefully soon.
  • What happens to my order if I forget to pick it up?
    • Unclaimed orders are returned to Sunfresh Maui, our packing and refrigeration facility at 250 Alamaha St. S10 in Kahului (near Wakea). Customers should make every reasonable effort to honor the volunteers staffing the pickup sites and claim their produce in the hours designated for your pickup location:
      • Central (UHMC): 8am-10am
      • Upcountry (Kulamalu): 8am-10am
      • Haiku (Next to Jaws Country Store): 11am-1pm
      • Lahaina (Choice Health Bar): 8am-10am
      • Kihei (by Ace): noon-2pm
  • What happens to an order I create but then miss the Tuesday deadline for submission? Does the order carry over to the next week?
    • At exactly 11pm Tuesday night all unconfirmed orders are deleted from the system so you will have to start anew during the next order period. One of the main reasons is that many items are seasonal and there’s no guarantee what you order one week will be in stock the following.
  • Are your products Organic?
    • Many are and you can assure you are purchasing according to your preferences by using the attribute filters on the site.
  • Are your products locally sourced?
    • Yes. Maui availability is first criteria. We will also work with neighbor island hubs to bring you Hawaii sourced products not grown or made on Maui.
  • How can I donate your products to a family in need?
    • Go to MauiHub.org > Donate to provide a Give-A-Gift-To-A-Family donation. We’ll see that it goes to a local family in need. You may also use the link to initiate a gift certificate for a specific individual or family of your choosing. Simply make the donation through the Donate link and notify us via info@mauihub.org to let us know where to send it.
  • Are donations to Maui Hub tax deductible?
    • Yes. We are recognized as a non-profit in the State of Hawaii and have received our official Letter of Designation as a 501c3 non-profit from the IRS.
  • What is your policy should I be dissatisfied with the quality of a particular item?
    • Refund or credit, depending on how you paid.
  • What are your future plans?
    • Home Delivery
    • Greater storage capacity
    • More refrigeration temperature options
    • More protein options
    • Our own fleet of refrigerated trucks
    • Paid staff
  • Do you publish a newsletter highlighting what is new and other need-to-know information?
    • Yes. Published weekly.