Maui Hub

FAQs

 How Does Maui Hub work?

  • How & When Do I Pay?
    • Credit cards are processed on the Friday before your pickup day so we only charge what ends up in your cart. A successful order will always follow with an email confirmation, which you should check right after you place your order. If not in your inbox you should check your spam/clutter folder. If not there, log back in and resubmit order confirmation.
  • Do You Accept SNAP/EBT?
    • Yes. We accept the Food Stamp function of the EBT card, but not the cash function. If you have any problems updating your account profile to SNAP-EBT, contact the market manager: info@mauihub.org
    • Selecting Home Delivery (in eligible areas) and purchase of non-EBT eligible items requires a credit card on file.
  • Does Maui Hub honor the Double Up Food Bucks (Da Bux) program?
    • Yes. Eligible fruits and vegetables receive a 50% discount. $80 in qualifying produce = $40 discount. $120 in qualifying produce enjoys a $60 discount. The discount is not reflected on your order but applied when we scan your card at pickup (available at all pickup sites and home delivery).
  • What if I’m a SNAP/EBT customer and can’t pay at pickup?
    • SNAP-EBT-Kokua Card policy affective Sept. 10th, 2021: If non-payment occurs because of no card, low balance on card, or you don’t show up and we must carry the charge beyond the pickup date, we will not be able to honor the DaBux discount for that period.
  • Will I see my “Da Bux” discount on fruits and vegetables reflected in the total cost?
    • Yes. Your order confirmation will list and total all eligible items. We manually double check the discount according to the rules of the program. You pay the balance with your EBT card at the pickup site and the DaBux administrators send Maui Hub a refund at the end of the month based on our capacity to prove customers paid their portion of the bill.
  • What happens to my order if I forget to pick it up?
    • Unclaimed orders are returned to Sun Fresh Hawaii, our packing and refrigeration facility at 250 Alamaha St. S10 in Kahului (behind Goodwill, near Wakea Ave.). Customers should make every reasonable effort to honor the volunteers staffing the pickup sites and claim their produce in the hours designated for your pickup location:
      • Central (Sun Fresh behind Goodwill): 8am-10am SATURDAYS
      • Upcountry (Kulamalu): 8am-10am SATURDAYS
      • Haiku (Jaws Country Store): 11am-1pm SATURDAYS
      • Lahaina (Outlets of Maui): 3pm-6pm FRIDAYS
      • Kihei (by Ace): noon-2pm SATURDAYS
  • What happens to an order I create but then miss the Tuesday deadline for submission? Does the order carry over to the next week?
    • No. At exactly 11:55 pm Tuesday night all unconfirmed orders are deleted from the system so you will have to start anew during the next order period. One of the main reasons is that many items are seasonal and there’s no guarantee what you order one week will be available the following.
  • Are your products Organic?
    • Many are and you can assure you are purchasing according to your preferences by using the attribute filters on the site.
  • Are your products locally sourced?
    • Yes. Maui availability is first criteria. We will also work with neighbor island hubs to bring you Hawaii sourced products not grown or made on Maui.
  • How can I donate your products to a family in need?
    • Go to MauiHub.org > Donate to provide a Give-A-Gift-To-A-Family donation. We’ll see that it goes to a local family in need. You may also use the link to initiate a gift certificate for a specific individual or family of your choosing. Simply make the donation through the Donate link and notify us via info@mauihub.org to let us know where to send it.
  • Are donations to Maui Hub tax deductible?
    • Yes. We are recognized as a non-profit in the State of Hawaii and have received our official Letter of Designation as a 501c3 non-profit from the IRS.
  • What is your policy should I be dissatisfied with the quality of a particular item?
    • Refund or credit, depending on how you paid.
  • What are your future plans?
    • Home Delivery (began Kihei and Central Maui in May 2021)
    • Greater storage capacity (expanded warehouse allocation at Sun Fresh beginning Oct. 2021)
    • More refrigeration temperature options
    • More protein options
    • Our own fleet of refrigerated trucks
    • Paid staff (Began Sept. 2021)
    • Two order/distribution cycles per week
  • Do you publish a newsletter highlighting what is new and other need-to-know information?
    • Yes. Published weekly to all registered customers that haven’t opted out. Check your clutter/spam filter if not receiving.